Information & Communication Technologies (ICT) play a key role in supporting customers in various sectors. These technologies enable companies to improve communication with their partners, offer more efficient and customised services and collect useful data to better understand their customers’ needs.
ICT enables communication with customers through a variety of channels, including telephone, email, online chat, social media and chatbots. This offers different options for interacting with the company according to their preferences. Online chats and chatbots powered by artificial intelligence allow for 24/7 immediate assistance.
Among other possibilities ICT enables the collection and analysis of large amounts of data: these analyses can be used to identify trends, predict future market behaviour and improve the overall experience. Through data analysis, companies can offer highly customised products and services, suggesting related ones based on purchases or preferences. The same ICT technologies also provide remote support, i.e. allow technical support staff to access customer devices in order to solve problems and provide support without the need for a physical visit. They also collect feedback through online surveys, social media reviews and other sources.
Our ICT support for companies
We provide ICT services that allow us to support customers with the best solutions for every need: hardware support and complex IT infrastructures (physical and cloud), software, but not only. We provide, through on-site and remote personnel, the best level of service, combining quality and speed of intervention. Each solution is presented to the customer only after passing precise and meticulous quality checks, and each intervention is aimed at providing the most appropriate service for the required needs.
More specifically, we deal with the design and installation of IT infrastructures, hardware and software maintenance, management services and MSP (rental and maintenance).
Our IT outsourcing services have many advantages: they offer greater flexibility and immediate solutions. With these services, we aim to win the customer’s trust by executing the work according to agreed standards and timeframes. Our goal is to improve the strategic, organisational processes and value creation methods of the companies that rely on us, through the sharing of resources, skills and knowledge.
ERP and System Integration
We specialise in integrating ERP software into existing business processes and workflows: configuration and customisation, but also database migration and integration with existing applications.
Total support in the transition and timing to adopt a new ERP system, guiding our partners through all phases, before, during and after the transformation.
Every company needs a system integration solution. A professional figure dedicated to this purpose is able to identify the weak points of the company’s IT system, both in terms of hardware and software, as well as network, and propose solutions that are as suitable as possible for the company’s reality, considering costs, needs and productivity.
Product & App
For companies requiring ad hoc solutions, we also develop custom software and applications based on specific requests and needs.
The implementation of new technologies, both digital and mechanical, does not only improve production in terms of quality and cost, but also plays a fundamental role from a strategic and positioning point of view in the global market. Our role is to support clients in gaining insight into the global market and in finding technological solutions that are at the forefront today and, above all, represent the strategic vanguard of your organisation in the future.
ICT can ultimately be crucial for a company’s success by combining commercial market rules with technological research. This calls for a new modus pensandi within the company, where the concept of ICT as a tool is reversed, promoting it instead as a driver of a set of opportunities that can guide the company’s strategies to achieve its goals.